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KassyMall customer information

Shipping & Delivery

Delivery fees and estimated timing are calculated for your destination during checkout.

Delivery coverage and estimates

We currently quote delivery for addresses in Nigeria. Enter your delivery address at checkout to see the available delivery fee and estimated delivery time for your city and state before placing your order. Rates and estimates depend on the destination; if a city does not have a specific quote, checkout uses the configured state or general estimate.

Delivery times shown at checkout are estimates, not guaranteed arrival dates. They may change due to carrier operations, access to the destination, or other circumstances outside our control.

Delivery charges

The delivery charge is shown in your order summary before you place the order. The quote is based on the city and state entered at checkout. Please check that the delivery address is complete and accurate before submitting your order.

Pre-order items

A pre-order product page shows its expected dispatch window when one is available. The destination-based delivery estimate is separate from that window and applies when the item is ready to be dispatched. If your order includes a pre-order item, review its product-page estimate before ordering.

Need help?

For a delivery question, contact us at sales@kassymall.com.ng or +254 769 173564 (calls and WhatsApp). Include your order number if you have already placed an order.